Frequently Asked Questions

Do you need some help? Please take a moment to browse through these FAQs

For technical continuing education questions or documentation check out our  Support Center

What is a CE or CEU?
Continuing education hours or “CE hours” are the hours professionals spend in credential maintenance activities. It is important to note that CE hours are calculated differently depending on the activity and regulatory board and  CE Window recommends you review your governing body’s website for definitions.

CE stands for Continuing Education and CEU stands for Continuing Education Unit. Though may vary by credential, a CEU is a unit of credit equal to 10 hours of participation in an approved course.
Who are required to maintain CE hours?
Mental health professionals, physicians, nurses, lawyers, engineers, real estate agents, financial advisers and other such professionals are required to participate in continuing education programs for a certain number of hours every year in order to keep their certificates, or new their licenses to practice.  The annual number of continuing education hours required varies by state and profession and/or credentialing body.
Who can award CEs?
Generally speaking, Approved Continuing Education (ACE) providers may award CE hours for credentials which the provider is approved.

Approved CE providers are calculated differently depending on the activity and regulatory board and  CE Window recommends you review your governing body’s website for definitions and the course provider approvals.
How do I document my CE hours?
To update your CE activity, you must have an existing account:

1.  Log in to your account on the CE Window website

2.  Click on “My Dashboard” on the left corner of website

3.  Choose your License and click on “Document Hours” in blue

4. A dialogue box will pop up for you to being the documentation process
How do I edit / delete a documented CE certificate?
To edit a documented CE certificate:

1.  Log in to your account on the CE Window website

2.  Click on your email address on the top-right corner of website

3.  Scroll down to the “CE Hours Documented” table

4.  Click on the pencil next to edit a specified CE certificate
Can I track multiple licenses?
Yes, you can track multiple licenses and most professions do!

Our Essentials (free plan) allows you to track up to 2 licenses, while our Premium plan allows you to track unlimited licenses.